This Privacy Policy applies to all visitors, customers, and users of Suvi Artystry and our website at suvicart.in. We are committed to handling your personal data responsibly, transparently, and in compliance with applicable Indian data protection laws.
By using our website or placing an order, you agree to the collection and use of your information as described in this policy. Please read it carefully.
Information We Collect
We collect information that you provide directly to us, as well as data generated automatically through your use of our website.
Information You Provide- Full name, email address, and phone number when you create an account or place an order
- Shipping and billing address for order fulfilment
- Payment details (processed securely through third-party payment gateways; we do not store card or UPI credentials)
- Messages, queries, or feedback submitted through our contact form, email, or WhatsApp
- Content you voluntarily share, such as product reviews, photos of your resin artwork, or testimonials
- Customisation preferences and instructions submitted through our Create Your Own feature
- Browser type, operating system, and device information
- IP address and approximate geographic location
- Pages visited, time spent on each page, and navigation patterns
- Referring URLs (the page or platform you came from before visiting our site)
- Cookie and tracking data as described in Section 4
How We Use Your Information
We use the information we collect for the following purposes:
Order Fulfilment and Customer Service- Processing, confirming, and dispatching your orders
- Sending order confirmation, shipping updates, and delivery notifications
- Handling returns, refunds, and customer support requests
- Managing custom order approvals and production communications
- Analysing how visitors use our website to improve navigation and content
- Understanding product preferences to improve our catalogue and offerings
- Identifying and resolving technical issues on our platform
- Sending promotional offers, new product announcements, and seasonal campaigns if you have opted in
- Sharing resin art tips, tutorials, and creative inspiration through our newsletter
- Notifying you of restocked products or wishlist items
- Complying with applicable Indian laws and regulations
- Maintaining accurate financial and transaction records
- Detecting and preventing fraudulent or unauthorised activity
Information Sharing
We do not sell, rent, or trade your personal information to any third party for their marketing purposes. We share your data only in the following limited circumstances:
Trusted Service Providers- Logistics and courier partners (for order dispatch and delivery)
- Payment gateway providers (for secure transaction processing)
- Email and SMS communication platforms (for order notifications and newsletters)
- Website analytics tools (for understanding site usage; data is anonymised where possible)
All third-party service providers are bound by confidentiality agreements and are permitted to use your data only for the specific purpose for which it was shared.
Legal RequirementsWe may disclose your personal information if required to do so by law, or in the good-faith belief that such action is necessary to comply with legal obligations, protect the rights and safety of Suvi Artystry or others, or investigate suspected fraud or policy violations.
Cookies & Tracking Technologies
Our website uses cookies and similar tracking technologies to enhance your browsing experience, understand how visitors use our site, and personalise content and offers.
Types of Cookies We Use- Essential cookies: Required for the website to function correctly (e.g., shopping cart, login session)
- Analytics cookies: Help us understand how visitors interact with our site so we can improve it
- Preference cookies: Remember your settings and choices across visits
- Marketing cookies: Used to show you relevant advertisements on third-party platforms (only with your consent)
You can manage or disable cookies through your browser settings at any time. Please note that disabling essential cookies may affect the functionality of our website, including your ability to complete purchases.
We may also use pixel tags or similar tracking technologies provided by platforms such as Meta (Facebook/Instagram) and Google Analytics for advertising and remarketing purposes. These tools operate under their own privacy policies.
Data Security
We take the security of your personal information seriously and implement appropriate technical and organisational measures to protect it from unauthorised access, disclosure, alteration, or destruction.
- Our website uses SSL (Secure Socket Layer) encryption for all data transmitted between your browser and our server
- Payment information is processed through PCI-DSS-compliant gateways; we do not store card details on our servers
- Access to customer data is restricted to authorised personnel only and is subject to strict internal policies
- We conduct periodic security reviews and updates to our systems and practices
While we strive to protect your personal information, please be aware that no method of electronic transmission or storage is completely secure. In the event of a data breach that affects your rights or interests, we will notify you promptly in accordance with applicable law.
Data Retention
We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including legal, accounting, and reporting requirements.
- Order and transaction data is retained for a minimum of 7 years as required by Indian tax and accounting regulations
- Account information is retained as long as your account remains active, or as needed to provide services
- Marketing preferences and communication history are retained until you opt out or request deletion
- Data submitted through contact forms or customer support is retained for up to 2 years after your last interaction
When your data is no longer required, it is securely deleted or anonymised.
Your Rights
You have the following rights in relation to your personal information:
- Right to access: You may request a copy of the personal data we hold about you
- Right to correction: You may request that we correct any inaccurate or incomplete information
- Right to deletion: You may request that we delete your personal data, subject to any legal retention obligations
- Right to restrict processing: You may request that we limit how we use your data in certain circumstances
- Right to withdraw consent: Where processing is based on your consent, you may withdraw it at any time without affecting the lawfulness of prior processing
- Right to portability: You may request a copy of your data in a structured, machine-readable format
To exercise any of these rights, please contact us at support@suvicart.in. We will respond to your request within 30 days.
Marketing Communications
We send marketing communications only to customers who have opted in to receive them. These may include promotional emails, SMS messages, or WhatsApp notifications about new products, offers, tutorials, and resin art inspiration.
Opting Out- You may unsubscribe from marketing emails at any time by clicking the unsubscribe link at the bottom of any email we send
- To opt out of SMS or WhatsApp messages, reply "STOP" or contact us at support@suvicart.in
- Opting out of marketing communications does not affect transactional messages related to your orders
We do not engage in unsolicited bulk communications. If you receive a message claiming to be from Suvi Artystry that you find suspicious, please contact us immediately.
Third-Party Links
Our website may contain links to third-party websites, social media platforms, or partner services (such as payment providers or tutorial platforms). These links are provided for your convenience and do not indicate endorsement by Suvi Artystry.
We are not responsible for the privacy practices, content, or security of any third-party websites. We encourage you to review the privacy policies of any external sites you visit before providing your personal information.
This policy applies solely to information collected on the Suvi Artystry website and does not extend to third-party platforms, even if accessed via a link on our site.
Children's Privacy
Our website, products, and services are not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental or guardian consent.
Resin products are intended for adult use (18+) or use by minors under direct adult supervision, as stated in our product safety guidelines. If you believe that a child has provided us with personal information without appropriate consent, please contact us at support@suvicart.in and we will take prompt steps to delete that information.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make material changes, we will update the effective date at the top of this page.
For significant updates, we may notify registered customers via email. We encourage you to review this page periodically to stay informed about how we protect your information.
Your continued use of our website following any changes constitutes your acceptance of the updated Privacy Policy.