Policies · updated 29 October 2026
Cancellations and refunds
Ready pieces
You may cancel before dispatch for a full refund. Unused pieces in original packaging can be returned within 7 days of delivery; return shipping is paid by the customer unless the piece was faulty.
Personalised, preserved and custom pieces
These are made only for you. Once you approve the layout and production begins, the order cannot be cancelled. The advance on custom commissions is non refundable after production starts. If we make an error, we will remake the piece at no cost.
Workshops
Seats can be moved to another batch with 48 hours notice. Fees are not refunded for no shows.
How refunds are paid
Approved refunds go back to the original payment method within 5 to 7 working days.